What types of skincare products do you offer?

NeXa specializes in a curated selection of high-quality skincare products. Our offerings include transformative serums, such as the Glycolic Acid Serum, and luxurious collections like the Nourish Luxe Collection, designed to provide ultimate hydration for all skin types.

Are your products vegan and cruelty-free?

Yes, all of our products are formulated to be vegan, cruelty-free, and paraben-free. We are committed to providing effective skincare solutions while ensuring ethical practices in our product development.

How do I determine which product is right for my skin type?

To select the most suitable product for your skin type, we recommend assessing your skin's specific needs, such as hydration, exfoliation, or sensitivity. Our product descriptions provide detailed information on ingredients and benefits, which can assist you in making an informed decision.

What is your return policy?

We accept returns within 30 days of the delivery date for unused and unopened items in their original packaging. Please contact us at contact@nexabeautyshop.com to initiate a return. Note that opened or used products cannot be returned for hygiene reasons.

How long does shipping take?

All orders are processed within 1–5 business days. Standard domestic shipping typically takes 8–14 business days, while international shipping may take 10–23 business days. Shipping fees are calculated at checkout based on the order total and destination.

Do you offer international shipping?

Yes, we ship worldwide. However, please be aware that import duties and taxes may apply and are the responsibility of the customer. It is advisable to check local regulations regarding the import of cosmetic products.

What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect product, please contact us within 7 days of delivery at contact@nexabeautyshop.com. We will assist you in resolving the issue by providing a replacement or a refund, based on your preference.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. Please allow 24–48 hours for the tracking information to update in the carrier's system.

What if I have more questions?

If you have any additional questions or require further assistance, please do not hesitate to contact our customer care team at contact@nexabeautyshop.com. We are here to help you with any inquiries you may have.