Refund policy

Return & Refund Policy – NeXa Beauty Shop
We want you to love every product you receive. If something isn’t right, we’re here to help.

🔄 Returns
We accept returns within 30 days of the delivery date.

To be eligible for a return, items must be:

Unused, unopened, and in their original packaging

In the same condition you received them

To start a return, contact us at contact@nexabeautyshop.com with your order number and reason for return.

Please do not send your purchase back without contacting us first.

🚫 Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:

Opened or used products

Final sale or clearance items

Gift cards

💰 Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.

If approved, a refund will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error (e.g. wrong or damaged item).

🔁 Exchanges
We currently do not offer direct exchanges. Please return your item and place a new order for the desired product.

📦 Damaged or Incorrect Items
Received a damaged or incorrect product? We’re so sorry! Email us within 7 days of delivery with a photo and order number.

We’ll send a replacement or refund your purchase—your choice.

❓ Questions?
Email our team anytime at contact@nexabeautyshop.com – we’re here to make things right.